Returning goods

Procedure:

In case you want to return an article, please send us an e-mail with your name, the order number, a description of the article and the reason for return.

Conditions
1. Returns have to be reported to us within 14 days after receipt of the order. The date of the second delivery attempt of our shipping company or the date of delivery is also treated as date of receipt.
2. Your return shipment has to be delivered to us no later than 14 days after making your notification (please be aware that shipping can take several days, depending on the country you ship from). Sale items can not be returned.

Please note that:
1. The returned items must be packed in their original package. Include a note with the returned item containing the order number, the order date, a description of the item, and the reason for the return.
2. Returns will not be accepted if they are damaged and / or repaired.

3. Sale items, or items with a reduced price can not be returned.

The costs of the return shipping are for the clients account. The customs clearance charges for return shipments from outside the European Union are for the clients account.

Processing and refunding
Your return will be confirmed by email when you submit your return on the website and on receipt in our warehouse. No later than 3 business days after receipt of your return, we will refund the amount paid, including shipping costs, to your credit card or bank account, depending on your original payment method. When you return only part of your order, no shipping costs will be refunded.

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SPAARPROGRAMMA / LOYALTY PROGRAM

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